How to claim your money back

To claim for a refund, please undertake the following steps:

1. Trial the eligible product for at least 30 days from date of purchase, but no more than 90 days.

2. If you are not completely satisfied by the performance of the eligible product, please fully complete and submit online claim form by clicking CLAIM button below.

3. Return the eligible product in its original packaging and should reference your Claim ID to:

Philips Personal Health Money Back Guarantee
Unit 42/176 South Creek Road Cromer
NSW 2099
 

Postage costs for the return of the Eligible Product are the full responsibility of the Claimant and will not be refunded.

Eligible Products

The Philips 90 Day Money Back Guarantee is only valid for purchases of the following products:

• Face Shavers: 500 Series & 700 Series, 3000 Series, 5000 Series, 6000 Series, 7000 Series, 9000 Series, i9000 Series
• Beard Trimmers: 5000 Series, 7000 Series
• Hair Clippers: 5000 Series, 9000 Series
• Multi-Groomers: 5000 Series, 7000 Series, 9000 Series
• Body Groomers: 5000 Series, 7000 Series
• IPL: Lumea 7000 Series, 8000 Series, 9000 Series
• Epilators: 8000 Series, 8500 Series, Beauty Set 9000, Satinelle Advanced
• Haircare: SenseIQ Hair Straightener, SenseIQ Hair Dryer, Hair Dryer 5000, Hair Dryer 8000
• Electric Toothbrushes: Sonicare 1100, Sonicare 2100, Sonicare 3100, Sonicare 4100, Sonicare For Kids, Sonicare 5000-7000, ProtectiveClean, Advanced Clean, DiamondClean Bundle, DiamondClean, Prestige 9900
• Inter-Dental: Power Flosser Corded, Power Flosser Cordless
• Electric Breast Pumps: Avent Electric Breast Pumps
• Video Monitors: Avent Connected Baby Monitor